Privacy Notice
Last updated: August 2026
1. Who We Are
This Privacy Notice explains how Raging Brum Limited collects, uses, stores and protects personal information when you interact with us.
Raging Brum Limited (“Raging Brum”, “we”, “us” or “our”) is the data controller responsible for personal data processed through:
the Raging Brum brand and associated websites;
the Transform With Marv brand and associated websites;
our coaching programmes;
digital products;
online courses and memberships;
email communications;
communities and coaching platforms;
social media accounts;
free educational content;
customer support; and
other products, services and content operated by or on behalf of Raging Brum Limited.
Company: Raging Brum Limited
Company number: 12050770
Registered office: Altus Business Consulting Ltd, High Street, Wordsley, Stourbridge, West Midlands, England, DY8 5SB
Contact
For privacy or data protection questions:
Email: hello@ragingbrum.com
You may also contact us through:
Email: hello@transformwithmarv.co.uk
For data protection purposes, both addresses ultimately relate to Raging Brum Limited.
2. What This Privacy Notice Covers
This Privacy Notice applies when you:
visit our websites;
purchase a product or service;
create an account;
register for a course, programme or coaching service;
participate in coaching;
join a membership or community;
download or access digital content;
communicate with us;
contact customer support;
subscribe to marketing communications;
interact with our social media accounts;
respond to surveys or questionnaires;
submit reviews, testimonials or feedback;
enter competitions or promotions;
attend an event or live session;
use a platform operated by us or on our behalf; or
otherwise provide personal information to us.
It also applies where we receive personal information about you from another lawful source.
3. What Personal Information We Collect
The information we collect depends on how you interact with us.
Information you provide directly
This may include:
name;
email address;
telephone number;
billing address;
delivery address where applicable;
account and login information;
purchase history;
subscription information;
marketing preferences;
information provided when contacting us;
correspondence and customer-support information;
information contained in complaints;
feedback;
survey responses;
testimonials and reviews;
information provided during coaching;
information provided when completing programme questionnaires or forms;
information you voluntarily provide during calls, coaching sessions or community participation; and
other information you choose to provide.
Payment information
Payments may be processed by third-party payment providers.
Depending on the payment method used, payment providers may collect and process information such as:
payment card details;
bank details;
transaction information;
billing information;
fraud-prevention information; and
payment confirmation information.
Where a third-party payment provider processes your payment information directly, we may not receive or store your full card or banking details.
The payment provider's own privacy notice will also apply to its processing.
4. Information Collected Automatically
When you use our websites, platforms or digital services, we may automatically collect information such as:
IP address;
browser type;
device type;
operating system;
approximate location;
pages visited;
links clicked;
referring website;
time and duration of visits;
website user journeys;
interactions with content;
information about how you use our websites;
marketing interaction information;
cookie identifiers; and
other technical information.
Some of this information may constitute personal data under applicable law.
5. Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools and similar technologies.
These technologies may be used for purposes including:
making our websites function correctly;
remembering preferences;
maintaining security;
understanding how visitors use our websites;
measuring website performance;
improving our products and services;
measuring marketing campaigns;
understanding whether emails have been opened or interacted with;
personalising content; and
advertising and remarketing where legally permitted.
Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.
You may be able to control cookies through your browser and/or our cookie-consent mechanism.
Simply continuing to browse a website will not be treated as consent where applicable law requires an affirmative consent mechanism.
The ICO states that non-essential cookies should not be set before the user has provided the required consent.
Where our websites use third-party analytics, advertising or tracking technologies, those providers may also process information in accordance with their own privacy notices.
6. How We Use Personal Information
We use personal information only where we have a lawful basis to do so.
Depending on the circumstances, we may use your information to:
Provide products and services
process orders;
take and administer payments;
provide digital products;
provide coaching;
provide courses and programmes;
provide memberships;
manage accounts;
provide customer support;
deliver programme communications;
provide access to online platforms;
administer bookings;
provide requested information; and
perform our contractual obligations.
Operate and improve our business
administer our websites;
maintain our systems;
improve products and services;
understand how customers use our products;
monitor technical performance;
prevent fraud and misuse;
maintain security;
troubleshoot problems;
analyse customer behaviour and trends; and
develop new products and services.
Communicate with you
We may contact you regarding:
purchases;
accounts;
subscriptions;
coaching;
programme administration;
technical issues;
customer support;
important service announcements;
changes to our terms or policies; and
other communications necessary to provide our services.
Marketing
Where legally permitted, we may send marketing communications about:
our products;
coaching;
courses;
digital products;
programmes;
events;
offers;
promotions;
related services; and
content that may be relevant to your interests.
You can unsubscribe from marketing communications at any time.
7. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process personal information where it is necessary to enter into or perform a contract with you.
Examples include:
processing an order;
providing a digital product;
administering coaching;
managing an account;
processing payments;
providing customer support; and
administering a subscription.
Legal obligation
We may process personal information where necessary to comply with a legal obligation.
Examples include:
accounting and tax requirements;
financial record keeping;
responding to lawful requests from authorities;
maintaining legally required records; and
complying with applicable laws and regulations.
Legitimate interests
We may process personal information where necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
operating and improving our business;
providing and improving customer services;
preventing fraud;
maintaining security;
administering our websites;
understanding how our services are used;
communicating with existing customers about relevant products or services where legally permitted;
protecting our legal rights;
establishing, exercising or defending legal claims; and
maintaining appropriate business records.
Where we rely on legitimate interests, we consider the potential impact on your rights and interests and only proceed where we consider that the processing is appropriate and proportionate.
Consent
Where required by law, we may rely on your consent.
Examples may include:
certain marketing communications;
certain cookies and tracking technologies;
certain uses of sensitive information; and
other processing where consent is the appropriate legal basis.
Where processing is based on consent, you can withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.
8. Direct Marketing
We may send direct marketing by email or other electronic means where permitted by applicable law.
For individuals and other subscribers protected by the electronic marketing rules, we will generally rely on:
valid consent; or
an applicable existing-customer “soft opt-in”, where all legal requirements are satisfied.
Where consent is required, marketing consent will be separate from acceptance of our Terms & Conditions.
You do not have to consent to marketing in order to purchase from us.
Every marketing communication will provide an appropriate method for opting out.
The ICO confirms that electronic marketing to individuals generally requires consent or a valid soft opt-in, and that consent must be a clear affirmative action rather than silence or a pre-ticked box.
You can unsubscribe at any time by:
using the unsubscribe link in a marketing email; or
contacting hello@ragingbrum.com.
If you opt out of marketing, we may retain limited information on a suppression or “do not contact” list so that we can respect your request and avoid accidentally sending you future marketing.
9. Information Relating to Coaching
Coaching may involve you voluntarily providing information about your circumstances, goals, experiences, challenges, preferences or progress.
You should only provide information that is reasonably necessary for the coaching relationship.
If you choose to disclose sensitive information during coaching, we will handle it in accordance with applicable data protection law.
We do not require you to disclose sensitive personal information unless it is genuinely necessary for a particular service.
10. Special Category Data
Certain types of personal information receive additional protection under UK GDPR. This includes information concerning health, racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, genetics, certain biometric information, sex life and sexual orientation.
Because some coaching or personal-development conversations may involve information concerning health or wellbeing, you may voluntarily provide information that falls within these special categories.
We will only process special category information where we have both:
an applicable lawful basis under Article 6 UK GDPR; and
an applicable condition for processing special category data under Article 9 UK GDPR and, where required, the Data Protection Act 2018.
Where explicit consent is the appropriate condition, we will seek explicit consent where required.
You should avoid providing sensitive information that is not necessary for the service you are receiving.
We do not use special category information for unrelated purposes simply because you have voluntarily disclosed it.
11. Call Recordings
Where calls may be recorded, we will provide appropriate notice before recording where required.
Call recordings may be used for purposes including:
providing and reviewing coaching services;
customer service;
quality assurance;
training;
security;
dispute resolution;
record keeping; and
establishing, exercising or defending legal claims.
We will not use a recording for a materially different purpose without an appropriate lawful basis and, where required, additional notice or consent.
Where a recording is not required to be retained, it will be deleted or securely disposed of in accordance with our retention procedures.
12. Testimonials, Reviews and User Content
If you provide a testimonial, review, photograph, video, comment or other content to us, we may use it to operate, improve or promote our products and services where we have an appropriate lawful basis.
Where required, we will seek permission or consent before using identifiable content for promotional purposes.
We will not knowingly create or publish fake testimonials or reviews.
If you have given permission for us to use your testimonial or other promotional content, you can contact us to withdraw that permission.
Withdrawal will not necessarily require us to remove material that has already been lawfully published where removal is technically impracticable or another lawful basis applies.
13. Where We Get Personal Information From
We may obtain personal information:
directly from you;
when you place an order;
when you create an account;
when you complete a form;
when you contact us;
when you register for coaching or a programme;
through our websites;
through cookies and similar technologies;
through social media platforms;
from payment providers;
from coaching or course platforms;
from marketing and analytics providers;
from service providers acting on our behalf;
from publicly available sources where legally permitted;
from business partners where lawfully permitted; and
from other third parties where we have a lawful basis to do so.
Where required by law, if we obtain personal information from another source we will provide the required privacy information.
14. Who We Share Personal Information With
We may share personal information with trusted third parties where necessary and lawful.
These may include:
Payment providers
To process payments, refunds, subscriptions and fraud-prevention checks.
Website and technology providers
Providers that host, maintain, secure or support our websites, applications and digital infrastructure.
Course, coaching and membership platforms
Providers used to deliver courses, coaching, memberships, communities or digital products.
Email and communications providers
Providers used to send transactional emails, customer communications and marketing communications.
Analytics providers
Providers that help us understand website usage, performance and customer behaviour.
Advertising and marketing providers
Where legally permitted and where the required consent or other lawful basis exists.
Professional advisers
Including accountants, auditors, insurers, lawyers and other professional advisers where reasonably necessary.
Government and regulatory authorities
Where required or permitted by law.
Fraud-prevention and security providers
Where reasonably necessary to detect, prevent or investigate fraud, abuse, security incidents or unlawful activity.
Business purchasers or successors
If our business or assets are sold, transferred, merged, reorganised or acquired, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information in the ordinary meaning of selling it for money.
Where a particular jurisdiction gives “sale” or “sharing” a broader statutory meaning, we will comply with the applicable legal requirements.
15. Third-Party Processors
Where third parties process personal information on our behalf, we seek to use providers that provide appropriate contractual and security protections.
We remain responsible for selecting and managing our processors appropriately.
Some providers may process information outside the United Kingdom.
16. International Data Transfers
Because we use technology and service providers that may operate internationally, your personal information may be processed outside the United Kingdom.
Where a transfer is subject to UK international-transfer rules, we will use an appropriate lawful transfer mechanism and safeguards.
Depending on the destination and circumstances, this may include:
an applicable adequacy regulation;
the UK International Data Transfer Agreement;
the UK Addendum to EU Standard Contractual Clauses;
appropriate contractual safeguards;
binding corporate rules; or
another lawful transfer mechanism.
Where required, information about the relevant safeguards will be made available to you.
The ICO confirms that international transfers may require specific safeguards, including the UK IDTA, Addendum or other permitted mechanisms where applicable.
17. How We Protect Personal Information
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.
Security measures may include appropriate access controls, passwords, authentication, encryption where appropriate, secure service providers, backups and staff/contractor confidentiality obligations.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account information and login credentials.
18. How Long We Keep Personal Information
We do not keep personal information indefinitely simply because it has been collected.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, taking into account:
the nature of the information;
the purpose for which it was collected;
whether the relationship with you remains active;
legal and regulatory requirements;
accounting and tax requirements;
limitation periods for potential legal claims;
fraud prevention;
dispute resolution;
our legitimate business needs; and
whether we need the information to establish, exercise or defend legal rights.
Different categories of information may therefore be retained for different periods.
Examples include:
Customer and purchase records
Normally retained for as long as necessary to administer the customer relationship and for the periods required by tax, accounting and legal obligations.
Coaching records
Retained for as long as reasonably necessary to administer the coaching relationship, provide continuity where appropriate, resolve disputes and comply with legal obligations.
Marketing records
Retained while you remain subscribed or until you withdraw consent/object, subject to our need to maintain suppression records.
Customer support and correspondence
Retained for as long as reasonably necessary to deal with the matter and protect our legal and business interests.
Call recordings
Retained only for as long as reasonably necessary for the purpose for which they were recorded, unless a longer period is justified by legal, security or dispute-related requirements.
Website and analytics information
Retention varies depending on the particular technology and provider.
Where information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
19. Your Data Protection Rights
Depending on the circumstances and subject to applicable legal exemptions, you may have the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to certain processing;
object to direct marketing;
request portability of information where the right applies;
withdraw consent where processing is based on consent; and
exercise other rights available under applicable data protection law.
The availability of these rights depends on the lawful basis and circumstances of the processing.
For example, the right to data portability does not apply to every type of processing, and the right to erasure is not absolute.
20. Your Absolute Right to Object to Direct Marketing
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
If you object, we will stop processing your information for direct marketing purposes, subject to any limited retention necessary to ensure that your objection is respected.
The ICO specifically identifies the right to object to direct marketing as an important individual right.
21. How to Exercise Your Rights
To exercise your rights, contact:
Please provide enough information for us to identify you and understand your request.
We may need to request reasonable information to verify your identity before completing a request.
We will normally respond to a valid request without undue delay and within the applicable legal time limit.
Under UK GDPR, this is generally within one month, although applicable law may permit an extension for complex or multiple requests.
We do not normally charge for exercising your data protection rights.
However, applicable law may allow us to charge a reasonable fee or refuse a request where a request is manifestly unfounded or excessive.
22. Automated Decision-Making and Profiling
We do not currently make decisions about you based solely on automated processing that produce legal effects or similarly significant effects.
We may use automated tools for purposes such as:
website analytics;
marketing segmentation;
recommendations;
fraud detection;
advertising measurement; and
customer communications.
Where applicable law gives you rights relating to automated decision-making or profiling, we will respect those rights.
23. Children's Information
Our products and services are generally intended for adults.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information unlawfully, please contact us at hello@ragingbrum.com.
If we become aware that we have collected information from a child in circumstances where we should not have done so, we will take reasonable steps to delete it.
24. Links to Other Websites
Our websites and communications may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy notice of any third-party service before providing personal information to it.
25. Social Media
We operate or may operate social media accounts and pages on platforms such as YouTube, Instagram, Facebook, TikTok and other services.
When you interact with us through those platforms, the platform provider may independently collect and process personal information.
That processing is governed by the platform's own privacy policy.
We may receive information from those platforms where you interact with us or where the platform makes information available to us in accordance with applicable law.
26. Marketing and Advertising Technologies
Where legally permitted, we may use advertising and marketing technology to:
measure advertising performance;
understand website visits;
identify whether marketing campaigns are effective;
build audiences;
deliver relevant advertising;
prevent advertising fraud; and
understand customer journeys.
Where the technology requires consent, we will seek the required consent before using it.
We will not rely on this Privacy Notice alone to obtain consent where a separate consent mechanism is legally required.
27. Data Breaches and Security Incidents
If we become aware of a personal data breach, we will assess it in accordance with applicable data protection law.
Where legally required, we will notify the Information Commissioner's Office or another competent regulator and/or affected individuals.
28. International Customers
We may provide products and services to customers internationally.
Where you are located outside the United Kingdom, additional privacy rights may apply to you under the laws of your jurisdiction.
Nothing in this Privacy Notice is intended to remove or restrict mandatory privacy rights that apply to you under the law of your jurisdiction.
Where applicable law provides additional rights, we will handle requests in accordance with those requirements.
29. European Economic Area and EU Customers
If you are located in the European Economic Area or another jurisdiction where the EU GDPR applies to our processing, additional rights and obligations may apply.
Where applicable, we will comply with the requirements that apply to our processing of your personal information.
If EU GDPR applies to our activities in a manner that requires us to appoint an EU representative or data protection officer, we will provide the relevant details through this Privacy Notice or another appropriate privacy notice.
30. United States Customers
Depending on where you live and the nature of our processing, you may have additional privacy rights under applicable US state privacy laws.
These may include rights concerning:
access;
correction;
deletion;
portability;
opting out of certain targeted advertising or profiling;
opting out of certain sales or sharing of personal information where legally defined;
limiting certain uses of sensitive personal information; and
non-discrimination for exercising applicable privacy rights.
The exact rights available depend on the state in which you reside and whether the relevant law applies to our business and processing activities.
If you wish to exercise a privacy right under applicable US law, contact:
We will assess your request under the law applicable to you.
31. California Privacy Rights
If California privacy law applies to you, you may have additional rights under the California Consumer Privacy Act and related legislation.
Depending on the circumstances, these may include rights to:
know/access personal information;
delete personal information;
correct inaccurate personal information;
obtain information in a portable format;
opt out of certain sale or sharing activities;
limit certain uses of sensitive personal information; and
receive equal treatment when exercising applicable rights.
We do not knowingly sell personal information for monetary consideration.
If any activity constitutes “sale” or “sharing” under applicable California law, we will provide the rights and opt-out mechanisms required by that law.
To exercise applicable rights, contact:
We may need to verify your identity before completing a request.
32. Complaints
If you have concerns about how we process your personal information, please contact us first:
We take privacy complaints seriously and will investigate them appropriately.
If you remain dissatisfied after contacting us, you have the right to complain to the Information Commissioner's Office (ICO) if UK data protection law applies.
You can contact the ICO through its official complaints service:
Information Commissioner's Office – Make a complaint
You may also have the right to complain to the data protection regulator in the country where you live or where the alleged infringement occurred.
33. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
Changes may be necessary because of:
changes to our products or services;
changes to technology;
changes to our use of personal information;
changes to privacy laws;
changes to our service providers; or
changes to our business.
The latest version will be published on our website with the updated date.
Where required by law, we will provide additional notice of material changes before introducing new processing activities.
You should review this Privacy Notice periodically.
34. Contact Details
For all privacy and data protection enquiries:
Raging Brum Limited
Company number: 12050770
Registered office: Altus Business Consulting Ltd, High Street, Wordsley, Stourbridge, West Midlands, England, DY8 5SB
Privacy email: hello@ragingbrum.com
Transform With Marv: hello@transformwithmarv.co.uk
35. Final Statement
Raging Brum Limited is committed to handling personal information responsibly, transparently and securely.
This Privacy Notice is intended to explain how we process personal information while preserving any rights you have under applicable data protection and privacy law.
Raging Brum Limited
Company number: 12050770
Privacy Notice effective from August 2026.